Refund policy
30-day returns for eligible unopened orders. Request your return within 30 days of purchase. A 20% restocking fee applies, and the customer pays return shipping. Fabrix chairs, custom orders, and replacement parts are non-returnable.
Return eligibility
Eligible products must be new, unused, unopened, and in their original packaging with all accessories. The Eurotech return conditions above apply to the Ergohuman chairs sold on this store.
Return authorization
A Return Authorization (RA) is required before any return is accepted. Contact us at service@ergoessentials.co or (303) 879-5355 to request authorization and the correct return instructions and address.
Refund processing
Refunds may take up to 14 business days to process once approved.
Damage, missing items, and warranty claims
Contact us within 7 days if an order arrives damaged or with missing items. See our Shipping Policy for the delivery terms.
Manufacturing defects are handled under Eurotech’s limited lifetime warranty, subject to the manufacturer’s coverage, conditions, and exclusions.
Need help?
Our support team is available Monday–Friday, 8:30am–5:30pm Eastern Time at service@ergoessentials.co or (303) 879-5355.